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LoTW Help Ticket

Please Read Before Using Help Ticket

Before starting a Logbook of The World help ticket be sure that you have completed the troubleshooting steps on the previous page.   

If you are still experiencing difficulty please use this form to contact the LoTW help desk. 

Contact e-mails for the awards branch regarding questions are:

DXCC - [email protected]

WAS -    [email protected]

VUCC -  [email protected]

NPOTA - [email protected]

If you are experiencing problems with your logging software please contact your software support team.

LoTW Help Ticket

Before starting a Logbook of The World help ticket be sure that you have completed the diagnostic steps on the previous page.   

If you are still experiencing difficulty please use this form to contact the LoTW help desk. 

Questions about awards such as DXCC, WAS or VUCC should be directed to the appropriate ARRL awards desk.  Click here for contact information.

If you are experiencing problems with your logging software please contact your software support team.

In order to better serve you we will have to collect some inforation.

Enter your e-mail address. Do not use words

Call sign that is experiencing difficulty.

Optional: You may supply a phone number that we may use to contact you should we have any questions or instructions to assist you with your help inquiry.

Your computer operating system *

We do not support Trusted QSL in MS OS prior to Win XP.

Which version of Trusted QSL do you have? (Click HELP - ABOUT and the version is on the first line)

Releases of TQSL prior to 2.3 are no longer supported.
If if you are using an older version of TQSL please upgrade now http://www.arrl.org/tqsl-download
Have you completed the LoTW diagnostic procedure above? If you have not done this please do it now.
All questions about DXCC, WAS or award applications should be directed to the appropriate ARRL Awards desk at http://www.arrl.org/awards-branch-contacts

Most certificate issues are solved by requesting a new certificate.

Certificate issues are repaired by requesting a new certificate. See www.arrl.org/fixcert

If checking these boxes be sure that you have reviewed the trouble shooting section above or have configured your logging program correctly. Check your software developer's support page for assistance.

Did you check details in YOUR ACCOUNT - YOUR ACTIVITY?

If you forget your private key password you will have to request a new certificate. See www.arrl.org/fixcert

Describe your problem providing as much detail as possible.

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